Workplace problems must be addressed in context, and the key to understanding context is careful and respectful listening. In this reprint from The Ergonomics Report, renowned Ergonomist Andy Imada shares workplace experiences and solutions with journalist Jennifer Anderson. Imada's insights take us well beyond a typical ergonomics risk factor focus by considering psychosocial factors that often trump workstation-based improvement efforts. For example, according to Imada, "people will not remember you for what you did, or what you said or how many millions of dollars you saved. They will remember you for how you made them feel."