August 2, 2011
This article, reprinted from The Ergonomics Report, summarizes an internal corporate study of 6200 financial services call center staff found that over a three-year period employees in non-adjustable workstations had 5-times more injuries and 20 times more Worker Compensation injury costs, as compared to employees in user-adjustable workstations. Furthermore, the non-adjustable workstations had higher costs associated with routine moves and making ergonomic adjustments.