Ergoweb's Peter Budnick shares his anger with what he sees as "abusive design," using the incomprehensible interface of an AT&T telephone his aging parents purchased as an example. Quoting Jack Rebney, a man described as "The Angriest Man in the World," he launches his controlled tirade with the phrase "I wonder how you're going to feel about this when you're [swear word deleted] 80 years old." He describes the conditions under which abusive designs make it to market, as well as the conditions that lead to usable customer-centered designs by drawing parallels with Lean organizational methods, and closes with an open-ended call for change.