Relying on first-hand experience, Peter Budnick shares a tale of two different hospitals: one with ergonomically designed processes, the other without. He uses the experience to review the ingredients that make an effective, sustainable organization, and the critical role that human-centered design and systems integration plays in such organizations. Ultimately, it's all about Respect for People, the core principle in ergonomics, that makes or breaks a company -- and all the people that company touches -- in the long run.