Steelcase recalls

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     Name of Product: Cachet Swivel Chairs

    Units: About 165,000

    Manufacturer: Steelcase Inc., of Grand Rapids, Mich.

    Hazard: The front seat support part of the chair can crack and fail, posing a fall hazard to consumers.

    Incidents/Injuries: The firm has received one report of a chair support failure resulting in a back injury.

    Description: This recall involves all Steelcase Cachet swivel chairs with model number 487 manufactured between May 2002 and October 15, 2009. The chairs have a plastic slotted seat and back design and some were sold with back and seat cushions. The model number and manufacture date are printed on a label on the underside of the base of the chair.

    Sold by: Authorized Steelcase dealers and retail outlets including Healthy Back Store, CSN, Home Office Solutions, Office & Company and Sam Flax stores nationwide and online at between May 2002 and November 2009 for up to $600.

    Manufactured in: United States

    Remedy: Steelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed above. For all commercial customers who purchase chairs in quantity, Steelcase will replace the chair support parts. Chairs should be inspected for cracks in the front seat support according to the instructions posted at If any cracks are identified, consumers should immediately stop using the chairs and contact Steelcase. Even if no cracks are identified, consumers should contact Steelcase to arrange for the replacement process and periodically check for cracks until the chair supports are replaced.

    Consumer Contact: For additional information, contact Steelcase toll-free at (800) 391-7194 between 8 a.m. and 5 p.m. ET Monday through Friday or visit the firm’s website at Consumers can also email the firm at source

    Dr. Jeffrey Anshel


    Corporate Vision Consulting

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